Terms and Conditions

Welcome to Maison Mère Studio. By accessing our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Information

Maison Mère Studio is located at 207 Watford Road, Harrow, HA1 3UA.For any questions, you can contact us via email at contact@maisonmerestudio.comOur studio provides a private, inclusive and culturally sensitive space for women.During class hours, access is restricted to biological women only to ensure thatevery member feels comfortable and secure. Private events or external bookingsmay allow mixed attendance at the discretion of management.This women-only policy is allowed under the Equality Act 2010 (Schedule 3,Paragraph 28), which allows single-sex services when necessary to achieve alegitimate aim such as providing a modest, faith-compliant environment for women who require privacy.

2. Bookings and Payments

All classes must be booked in advance via our website, or the MindBody App.Payment is required at the time of booking.We accept all major payment methods, and in-studio cash transactions are not permitted. Class fees, packages and memberships are non-refundable except in cases of confirmed studio error or where required by law. Maison Mère Studio reserves the right to adjust prices at any time.

3. Cancellations and No-Shows

If you need to cancel your class, please do so at least 24 hours before the scheduled start time.Cancellations made after this period or failure to attend will result in forfeiture of the session.If you arrive more than 10 minutes late, you may not be admitted to the class for safety reasons and to maintain a calm environment. We appreciate your understanding and cooperation.

4. Health and Safety

All participants must be physically fit and medically cleared to participate in Pilates and yoga classes. You agree to disclose any injuries, medical conditions, or limitations to the instructor before class.Participation is at your own risk. By booking a class, you acknowledge that Maison Mère Studio, its staff and instructors are not liable for any personal injury, loss, or damage that may occur during classes or on the premises.We reserve the right to request a doctor’s note for certain conditions to ensure participant safety.

5. Studio Conduct and Etiquette

To maintain a respectful and relaxing environment for all: Please arrive at least 10 minutes early. Mobile phones must be silenced during sessions. Filming or photography is not permitted during classes without prior approval. Disruptive or disrespectful behaviour may result in suspension or removal from the studio.Cleanliness is essential please wipe down and sanitise equipment after each use. If you are feeling unwell, we kindly ask that you refrain from attending class.

6. Memberships and Packages

Memberships and class packs are valid only for the period stated at purchase andare non-refundable and non-transferable once activated.Members may enjoy benefits such as discounted rates, exclusive events, or early booking access. These perks may vary and are subject to change.Memberships may be suspended for medical reasons with valid documentation.Repeated no-shows or late cancellations may result in membership suspension or termination.

7. Children and Family Area

Children are welcome only during classes that specify a designated children’s area, such as “Mummy & Me or Parent & Child” sessions. These sessions allow mothers to bring their children into the studio while participating in class.Parents or guardians are fully responsible for their children’s supervision and safety at all times within the premises, including within the designated children’s area.Maison Mère Studio and its staff are not liable for any injury, accident, or incident involving children on the premises.

8. Children and Family Area

Maison Mère Studio is not responsible for the loss, theft, or damage of personal belongings brought into the studio. Please keep valuables with you and check your area before leaving.Any lost property will be kept for 14 days before being donated or disposed of.

9. Photography and Media

Occasionally, Maison Mère Studio may photograph or film classes for marketing purposes. Participation in such media is optional, and consent will always be requested in advance.

10. Privacy and Data Protection

We respect your privacy. Personal data collected for booking, communication, or membership purposes is handled in accordance with UK GDPR and will never be shared with third parties without consent.

11. Schedule and Changes

Class schedules, instructors, and pricing are subject to change. We will always provide reasonable notice of any adjustments or cancellations. In case of a studio cancellation, clients will receive a replacement class or studio credit.Maison Mère Studio reserves the right to update these Terms at any time. Continued attendance or use of our services constitutes acceptance of any updates.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be handled exclusively in English courts.