Terms and Conditions

1. Who We Are

Maison Mère Studio Ltd is a women-only Pilates and wellness studio offeringReformer, Mat, Yoga, and Pre/Postnatal Pilates classes. We are the data controller for the personal information you share when engaging with our studio, website, or online platforms.

2. What Personal Information We Collect

We collect and process the following categories of personal data:

 Identity Data: Name, date of birth, and gender (for registration purposes).

 Contact Data: Email address, telephone number, and emergency contact details.

 Health & Medical Information: Details about relevant injuries, medical conditions, and pregnancy status (to ensure safe class participation).

 Booking & Attendance Data: Class bookings, attendance, cancellations, and membership records.

 Financial Data: Payments processed securely through third-party platforms(e.g., Stripe, Mindbody).

 Marketing Preferences: Newsletter subscriptions, promotions, or event communications (optional).

3. How We Collect Your Data

We collect personal data in the following ways:

 When you register for classes or memberships via Mindbody or other booking systems.

 When you complete health screening or waiver forms in-studio or online.

 When you contact us by email, phone, or social media.

 When you opt in to receive updates, offers, or newsletters.

4. How and Why We Use Your Data

We only use your data when we have a lawful basis under UK GDPR:You can withdraw your consent for marketing or health-related data at any time.

5. Sharing Your Data

We only share information where necessary to provide our services or comply withlegal requirements. This may include: Mindbody: For managing class bookings and memberships. Mindbody Payment Providers: For secure payment processing. Mailchimp or Email Platforms: For newsletters and studio updates (only ifopted in). Instructors and Staff: Who require access for safety and class preparation.We never sell or share your data with third parties for marketing purposes.

6. Memberships and Packages

We keep your personal data only as long as needed to provide our services and meet legal requirements:

 Membership and booking data: retained for up to 6 years after your last interaction.

 Health and consent forms: deleted sooner if no longer relevant or upon your request.

7. How We Protect Your Data

We use secure, password-protected systems and encrypted platforms to store your information. Only authorised staff and third-party service providers have access to your data for legitimate purposes.All staff are trained in data protection and confidentiality.

8. Your Rights Under UK GDPR

You have the right to: Access your personal information. Request correction or deletion of your data. Withdraw consent for marketing or optional data use. Restrict or object to processing in certain cases. Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.To exercise any of these rights, please email us at contact@maisonmerestudio.com

9. Cookies; Analytics (if applicable)

If our website uses cookies, they will only collect anonymised browsing data to improve performance and user experience. You can disable cookies in your browser settings at any time.

10. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in law or studio operations. The latest version will always be available on our website or in-studio upon request.